Response to Coronavirus


Message to my clients and thier families

March 22, 2020

To my clients and their families,

I have made the decision to continue to work with my clients remotely after Shelter in Place was declared.  Starting Monday, March 23, I will be offering counseling sessions via telehealth only. Given the current crisis, BCBS has agreed to expand coverage to include telehealth in most BCBS PPO plans.   If we are currently scheduled for a session your appointment will automatically be switched over to telehealth sessions.  You should receive a link 10 minutes prior to our scheduled appointment.  

If you are unsure of your next appointment, need to change or cancel an appointment or have any questions or concerns please do not hesitate to contact me.

March 13, 2020

Dear Client and/or Guardian,

As the news surrounding COVID-19 evolves, the main priority of my practice is the care and well-being of my clients and their families.


There is a lot of information out there about COVID-19 and/or the coronavirus. I do not take the position of providing medical advice; therefore, to educate yourself, please visit the following links:

·  Chicago Department of Public Health

·  Center for Disease Control (CDC)

·  World Health Organization (WHO)

How I am adapting:

Due to recent events and increasing concerns about COVID-19, please remember, telehealth sessions are a healthy alternative to an office visit. Please factor in your understanding of your unique health needs and the needs of your loved ones when deciding whether to pursue office versus telehealth visits. At this time, it appears some insurance plans are moving to covering telehealth, even if not initially a plan benefit. Please call your insurance provider for any plan specific concerns. 

What I am asking of clients:

·  If you are doing any domestic or international travel- please inform me. Based  

   on the safety level of your destination, you may be asked to not come to  your

   appointments in person and transition to online sessions for two weeks.

·  If anyone in your close circle of friends, family, colleagues, or neighbors have 

   traveled domestically or internationally— please inform me. Based on the safety

   level of the destination, you may be asked to not come to your appointments in 

   person and transition to online sessions for two weeks.

·  If, at any point, there is a quarantine impacting me, the office, and/or 

   your neighborhood, all visits will occur online. 

How to manage the stress of COVID-19:

·  Step back from social media and news outlets

·  Use the opportunity in session to speak to me about the balance 

   between productive versus unproductive worry

·  Speak to your medical provider about ways to manage your personal risk

·  Balance the use of hand sanitizer with the use of lotion, disinfecting wipes, and

   disinfecting spray to minimize pain and dryness in hands.

There is no right or wrong way to feel about COVID-19.  If you have a low level of concern, you are not under-reacting.  If you are concerned and taking precautions and/or cancelling travel, you are not overreacting. If at any point between sessions you notice a level of fear or anxiety that is concerning to you or difficult to manage, please reach out through the client portal or by phone.  

With Kindness,

Melanie del Mundo, LCPC